SKIN CARE BD – Refund & Return Policy

Due to hygiene and safety standards in the global skincare and cosmetics

We do not accept returns or exchanges for sold items unless the product is wrong, damaged, or broken.

📌 If the product is wrong, damaged, or broken, you must inform us in front of the deliveryman.
❗ Complaints after the delivery person has left will not be accepted.

Refunds

If applicable, a refund request must be made within 7 working days of receiving the product.

Once your return is received and inspected, we will notify you via email or phone regarding the approval or rejection of your refund request.

• If approved, your refund will be processed within 7 days.

Order Cancellations

Orders can be cancelled only if they are in ‘Pending’ status.
Once processing has begun, the order cannot be cancelled.

To request a cancellation:

• Email us at skincarebd.com@gmail.com or WhatsApp: +8801750046789 with your order details and reason for cancellation.

• Cancellations are processed within 1–2 business days, and you will be notified via email once completed.

Need Help?

For any assistance, please contact our support team:
📱 WhatsApp: +8801750046789
📧 Email: skincarebd.com@gmail.com